Returns & Exchanges

At Kreafolk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate a Request

Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing